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It's a Business Opportunity!
When done for the right reasons, business process outsourcing will actually help your company grow and save money. Apart from that, there are other advantages of outsourcing that go beyond money.
As your company expands with time, the back-office operations such as customer care centers, call centers, helpdesks expand too. This expansion may start to consume resources (human and financial) at the expense of the core activities that have made your company successful. Outsourcing those operations will allow refocusing on those business activities that are important without sacrificing quality or service in the back-office.
Some projects requires skills and knowledge that your staff does not possess. This leads to either hunting for new staff with the relevant skills or educating the current staff, both of them being a time and money consuming process. In any of these cases, your best bet is to outsource the project to a BPO company. As a bonus, your staff can work alongside them to acquire the new skill set with time.
Many US and European companies outsource their Call Centers, IT Helpdesks and Back-office operations in Business Process Outsourcing companiess based in Sri Lanka. Outsourcing in Sri Lanka has several incentives it comes with, some of them being cheap labor with excellent working ethics.
HelloCorp is the first and the pioneering governement-approved Sri Lankan Business Process Outsourcing and Contact Centre Services provider with over 10 years of expertise in the fields of BPO/KPO and Call center/Helpdesk services. Our experienced and ultra-efficient team of workers sets us apart from the rest.