Some of our services
Our 24×7 Contact Centre never stops even for a minute – in fact we have been running continuously without a single closure for now over 10 years! We are busiest on the New Year’s Eve supporting our full occupational hospitality clients when most operations are closed. We have multi-lingual and multi-skill cover around the clock – we never stop. We provide telephone, e-mail, fax and web support for most of our contact centre clients. We truly service our clients’ multiple contact points 24 hours a day, 7 days a week and 365 days a year.
We are one of the first outsourced Contact Centres for airlines in the world. Our staff are highly trained, multi-lingual and handle complete customer care (from inquiries into emergencies), fares, reservation and ticketing. All our staff are trained in GDS and specialize in different partner solutions. Most of our GDS qualified staff are IATA/UFTAA certified too. This is a very stressful operation and the team is continually trained to handle events such as:
- Ticketing and reservations
- Online payments processing (payment IVR) with fraud detection
- Flight information services and inquiries
- Rescheduling, Cancelling and Delay handling
- Class upgrades and other services
Looking for a complete, end-to-end solution to your complex logistics requirements? HelloCorp's Outsourced Logistics is for companies seeking a strategic partner for their freight management needs. When you entrust your transportation management function to us, you get a solution that is custom-engineered to your unique business needs.
- Transport management using state of the art GPS systems
- Vehicle health monitoring and timekeeping
- Delivery tracking and alerting
- 24x7 customer support
As a leading Information Communication Technology support specialist, we offer friendly and effective approach to ICT, providing establishments with a huge range of affordable ICT solutions, from flexible and managed site wide ICT systems to quick, one off, computer fixes. Our IT Experts’ knowledge and ability mean we can help you in the fastest possible time, and at an affordable price.
We offer reactive computer support (i.e. call us when you have a problem!) Our highly trained and qualified IT professionals are readily available to troubleshoot and provide assistance when you need it.
Reactive computer support includes:
- 24/7 over the phone support
- Remote assistance
- End device configuration and maintenance
- Disaster recovery
- Data backup and transfer
We also offer a fully managed system with proactive support and assistance, meaning we can fix your problem before you know you have one. In this configuration, we provide you:
- Remote sites monitoring and management
- Disaster recovery
- Data backup and transfer
- Device configuration and management
Building upon our deep experience of delivering business processes for several of the Sri Lanka’s leading insurers, we combine expertise, strong talent and operational excellence to allow insurers focus on their core business while we deliver business processes such as industry specific processes, finance and accounting, business and financial research, analytics, and optimizing the power of technology.
- Incident collection and customized process integrations
- Faster response time for customer inquiries
- Online payments processing
- Resource allocations
- Incident management
We allow hospitals and providers to outsource their critical business and knowledge processes, reduce costs, and improve the quality of medical documentations without additional capital investment on human resources. We provide highly experienced, qualified and reliable Medical Transcriptionists around the clock to serve your clients better.
- Transcribing services
- Online payments processing systems for payment collection
- 24x7 Emergency phone assistance
- Reviewing transcribed reports for accuracy and inconsistencies
We are providing operational and IT related support for a number of large hotel and pub chains. Hospitality support is unique in many senses; there are several stakeholders and we understand that. We operate an around the clock ICT support centre for guests, hoteliers and their workforce. Whether it is the internet, POS or the back office we are there to help.
- Providing a single point of contact for all Guests/Visitors
- Remote Management using remote troubleshooting tools for effective first call Resolution
- 24x7 Active Monitoring of the network, servers and applications
- Providing the required troubleshooting steps in all hardware and software platforms
- Online payments processing with fraud detection
Whatever your business is, a reliable customer service is must in this competitive market place. And having your own can both be costly and drains your existing resource.
We can seamlessly integrate and provide customer service using your existing numbers anywhere in the world. In fact we often extend our services to switch board (operator) level. With the new IP telephony and SIP we can manage all your calls without you having to lose control of your calls or spend on expensive telephony systems.